BUSINESS HOURS: Allied is open 9:00 AM EDT to 6:00 PM EDT. Messages may be left on our answering machine after business hours, or you may email us at email@example.com.
TERMS: MasterCard or Visa are accepted. Credit cards are entered under customer information when ordered. Customers under $8,000.00 per year will have their credit card charged for each order. Customers over $8,000.00 per year have the option of having their credit card charged every Friday with their receipts sent with their next order. If a credit card is declined, customer service will call you and your order will not be shipped. A $3.00 charge will apply for each decline. Please keep your credit card information updated for on time shipments. House accounts or COD are not available.
COLOR TESTS: For your free color test showing our direct output and color correct output from your digital files, please follow these steps.
Choose a file you have had printed recently at another photo lab in order to compare finished images, and order one 8x10 in our senior, families, weddings & more catalog in ALL-PROES. Make sure there are no spaces or special characters in your file name. First, we will print a direct output print from your file. Next, our technicians will color correct your file and print 3 8x10's on lustre paper. One of these color corrected images will have no finishing, one will be textured and one will be coated. We will also print one metallic 8x10 from the corrected file so you can see the difference in the paper surface along with the contrast difference in the metallic paper. We will mail your test samples in an envelope, not using our normal packaging, in order to save shipping costs. When you receive your tests, adjust your monitor to "match" the direct output sample and you will be able to view how your direct output orders will look from Allied. Keep the color correct samples for viewing before you send orders. If you do not want to adjust your monitor and prefer Allied to color correct your files, check the box in the review order screen for that service.
REMAKES: Remakes are made if within five days an error occurs in your order or the order is damaged during shipping. Please call customer service with your invoice available for specific numbers needed to remake your prints. Do not reorder a remake. Remakes are only printed from the original file in our system. Please read more under shipping damage heading below if applicable. Expedited shipping for no charge is not available because of production delays or errors.
SHIPPING: Ground shipping is no charge. Residential addresses are shipped using USPS and commercial addresses are shipped using either UPS or Federal Express. Faster shipping is available. Please check your zip code from 49548 on the shipper's wesite for information on ground ship times. If you would like us to use our commercial shipper for your residential address, a $3.75 charge will be added to your invoice. Please note that both UPS and Federal Express have now designated out of range zip codes. If your zip code is out of range, an extra$3.75 will be added for a total of $7.50. If you require information concerning your zip code before ordering, please call customer service and we will advise you if your zip code is on the out of range list. Commercial addresses are excluded from any extra ground charges. Under certain circumstances Allied will decide to ship a residential delivery using our commercial shipper. If that is the case, there will be no charges added to your invoice. Remember, expedited shipping always incurs charges, even if your order is delayed in production or if an error has been made in your order. Prints larger than 30x40 incur a crating charge and are shipped for actual charges. Unmounted prints larger than 24x30 will incur shipping charges.
INTERNATIONAL SHIPPING: Direct and drop shipping are available for actual charges plus the drop ship fee if applicable.
DROP SHIPPING: Allied is happy to drop ship your order to your customer. No invoice will be included, but mailed to you along with your receipt. A $8.00 drop ship fee will be applied up to and including 30x40 prints. Actual charges for prints larger than 30x40. To assure that your customer receives exactly what you ordered, QC is doubled on all drop ship orders. No missing print requests will be honored for free reprinting. If shipping damage is involved, please have your customer follow the procedures listed under "Shipping Damage" below.
SPLIT SHIPPING Split shipping is $8.00 per shipment. Allied will split ship your order for products with different service times.
SHIPPING DAMAGE: If your shipment is visually damaged, do not refuse it and do not throw anything away. Check the contents and call Allied immediately. If any part of your order is damaged, take a picture of the damaged box and contents and email it to firstname.lastname@example.org. We will reprint and make the claim with our shipper.
CUSTOMER INFORMATION CHANGES: Please note any customer information changes in special instructions.
PRICES: Prices are subject to change without notice. Please continue to monitor our website for changes or call customer service if you have a question about any services or prices. Please understand that costs incurred by ordering will be your responsibility, however, we are happy to take the time to answer your questions BEFORE ordering.
SERVICE GOALS: Service goals are normally met, but unusual seasonal workloads or other factors may affect delivery time. No guarantee of delivery dates are expressed or implied. Please consider this information when posting delivery times to your customer.
RUSH SERVICES: Service times are listed for all services. Rush services are available on some services and require a minimum and extra charges. Goals not met because of a shipping carrier or shipping damage are not under our control and therefore no rush services or shipping will be provided without compensation.
PAPER SURFACES: Allied uses Fujicolor Professional Photographic Paper in lustre, glossy, metallic, chrome and backlit. Surfaces may not be available in every product line. Paper surfaces may not be combined in an order. Chrome and backlit are available through our commercial price catalogue. Event and Underclass Catalog may use Fuji Crystal Archive paper at Allied's discretion.
MINIMUM ORDER: The minimum order charge is $12.00. Event and Underclass minimum is $25. Minimum charges for RUSH ORDERS is $25.00.
SPECIALTY MOUNT BOARD TRIMMING AND PRINT TRIMMING: Trimming of prints and mount board for specialty sizes is available. Mount board trimming is $1.00 per side. Extra service times may apply depending on the mounting substrate. Please use the notes or special services area to notify us of special sizing and trimming needed. Orders without advance knowledge of special sizing and accurate size information for mounting will incur longer service times. All mounting in this catalog is intended for framing and may have play around the image. If your image is not going to be framed, please advise customer service and specialty mount board trimming will apply. Trimming not available on masonite mounting.
BINDING INFORMATION: The largest coil for proofbooks will accommodate up to 50 pages unmounted or 16 double mounted pages (size of print does not matter) plus a mounted cover. If you have more than 50 pages, we suggest you make more than one book. Remember to order a cover for each book. Label them cover 1, cover 2, etc., if you have a specific way you want your order to be produced. If not labeled, Allied will decide binding.
COLOR CORRECTING: Allied corrects for normal density and pleasing flesh tones on the most important person in the order. We correct for color and density only, we do not correct for contrast or saturation. Do not order color correction on files with intentional unusual color tint, contrast, lighting or saturation as correction on those files is open to interpretation. Correction on those files is final and will not be remade. We are happy to check any correction you feel may not be acceptable. Please have your invoice and the print available when you call customer service. Color correction is selected in the order review section of both ALL-PROES ordering systems.
REMEMBER: Machines print and cut all printed images. Be very careful when using lines/designs close to any edges. Just as in die-cutting wallets, there is a certain amount of play involved and it is not completely accurate.
CHANGES OR CANCELLATIONS: Please double check your orders for accuracy before sending. Changes or cancellations are usually not available unless they involve finishing services. Call customer service during business hours for more information. Do not email or leave a message for changes or cancellations.
LIMIT OF LIABILITY: Submitting any digital files, film or prints to Allied constitutes an agreement by you that any damages or loss by our company, subsidiary or agents, will only entitle you to replacement value of a like amount. The acceptance of files, film or prints is without other warranty or liability and recovery for any incidental or consequential damage is excluded. Allied shall not be liable for any losses, damages or expenses, whether direct or indirect, due to or caused by delays in delivery or product to the customer.
MONTHLY SPECIALS: Emails are sent for specials on chosen products. If you are not receiving our emails, possibly they are going directly to your spam folder. However, if you think you are not on our mailing list, register here.
EMAILS: We try to respond in a timely manner and to be helpful using email, but if you have an immediate need please call during business hours or leave a message instead of email.
HOLIDAY PRODUCTION: There are no holiday cutoff times for ordering, however it is best to give extra time for production of orders during peak holiday seasons, along with extra time to shippers. We cannot guarantee delivery times during peak holiday seasons, so if you have a question about ordering during this time, please address it to customer service. Rushes may not be available during peak holiday seasons.
REFUNDS: Please do not ask for refunds as orders are remade if there is a problem.
FILE SETUP: Files accepted should be 8 bit jpeg in the sRGB color space. Contact customer service before placing an order with any other type. When naming files, do not use symbols or spaces.
LAB CREDITS: Please use lab credits within 90 days from issue date. After 90 days, any remaining lab credit balance will be deleted from our system.
MORE INFORMATION: It is impossible to address every situation, so if we have not addressed your question or concern, please call customer service during business hours.